Privacy Policy
Who we are
Faraway Island Media, LLC is the parent company for Nantucket Counting House, a DBA under the umbrella. All references to “we,” “our,” or “the Company” refer to Faraway Island Media, LLC and its DBA Nantucket Counting House. Our website address is: https://nantucketcountinghouse.com and https://farawayislandmedia.com
What personal data we collect and why we collect it
Comments
We may collect personal information from you, including but not limited to your name, email address, mobile phone number, service requests, and any data you submit through web forms or messaging campaigns (“Personal Information”). When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help with spam detection.
Media
If you upload media such as documents or images, we use the media solely for this purpose. We do not share this media with any third parties, and it is only retained for the purpose of fulfilling your energy quote request.
SMS/Text Messaging Opt-in & Consent
By providing your mobile phone number on our Sites or via our forms, you expressly consent to receive SMS and/or MMS messages from Nantucket Counting House (a DBA of Faraway Island Media, LLC). Message and data rates may apply. Message frequency varies. You may opt out at any time by replying “STOP”. For help, reply “HELP” or contact us at [insert email address]. We will not send you further messages once you have opted out, unless you re-opt in.
Non-Sharing / Third-Party Marketing Clause
We do not sell, rent, lease, or share your mobile phone number, texting originator data, or opt-in consent data with third parties for marketing or promotional purposes. We may share information with third-party service providers solely to facilitate delivery of our messages (e.g., SMS gateway providers), but those providers are prohibited from using your data for independent marketing.
Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, disclosure, alteration or destruction. We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you would like your information deleted, you may contact us at [email address] and we will process your request in accordance with applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our Sites, and update the Effective Date above. Your continued use of the Services after such changes constitute your acceptance of the revised policy.
Cookies
We use cookies to improve your browsing experience. When you visit our site, we may store information such as your login status and screen preferences in cookies. Cookies related to login last for two days, while those for screen options last for a year. If you log out of your account, the login cookies are removed. Additionally, if you leave a comment, you may opt-in to saving your name, email, and website in cookies for your convenience when posting future comments.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics and Advertising
We use Google Analytics to collect information about how visitors use our website, including your IP address, browser type, pages visited, and usage data. This helps us improve the performance of our website. We also use Google Ads to serve relevant advertisements to visitors who have visited certain pages on our site. You may opt-out of Google Ads personalizations through Google Ads Settings.
Use of your information & who we share your data with
We use third-party services like GoHighLevel to manage customer relationships and marketing communications. These services have access to your data only to perform tasks on our behalf and are obligated to protect your information.
We use the Personal Information we collect in the following ways:
To send you SMS, MMS, or other messages regarding our offers, services, updates, promotions, and marketing, if you have opted in. Message and data rates may apply. Message frequency varies.
To respond to inquiries, schedule consultations, and deliver the Services you request.
To analyze and improve our marketing, website, and services.
How long we retain your data
For users who sign up for our newsletter or request energy quotes, we retain your data as long as necessary to fulfill your request. If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, excluding data we are required to retain for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Additionally, data sent to our third-party services, such as GoHighLevel and Google Analytics, is protected by their privacy policies.
Contact Us
If you have any questions about this privacy policy, you can contact us at:
Email: pete@nantucketcountinghouse.com
Faraway Island Media, LLC 82 Wendell Ave STE 100 Pittsfield, MA 01201
On Island Address: PO Box 1047, Nantucket, MA 02554